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Pingdom is a versatile tool that users rely on to monitor the uptime of their websites and ensure they are up and operational. With …
Starting at $14.95 per month
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What is SolarWinds Pingdom?
SolarWinds Pingdom is a website uptime monitoring and alert tool, with additional reporting and Real User Monitoring capabilities. Pingdom is part of SolarWinds’s DevOps package, enabling full-stack monitoring as a service.
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Pricing
Synthetic Monitoring
$10
Cloud
per month
Real User Monitoring
$10
Cloud
per month
Enterprise
Custom Pricing
Cloud
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.pingdom.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $14.95 per month
Product Details
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- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is SolarWinds Pingdom?
SolarWinds® Pingdom® is a SaaS-based web app performance monitoring solution. It provides web app performance and user experience monitoring consisting of four major capabilities:
- Uptime monitoring for webpages and other critical components like APIs, CDNs, DNS, networks, email, and more
- Page speed performance monitoring and page rankings
- Synthetic transaction monitoring from the simplest to the most complex transactions
- Real user monitoring (RUM), enabling a deeper and wider understanding of the user’s digital experience, and web application availability and performance
SolarWinds Pingdom Features
- Supported: Uptime Monitoring
- Supported: Synthetic Transaction Checks
- Supported: Page Speed Tests
- Supported: Real User Monitoring (RUM)
- Supported: No-Code Transaction Recorder
- Supported: Dashboards & Reporting
- Supported: Over 100 Probes Worldwide
- Supported: Developer-Friendly API
- Supported: Alerts & Notifications
SolarWinds Pingdom Screenshots
SolarWinds Pingdom Video
Pingdom Guided Tour
SolarWinds Pingdom Integrations
SolarWinds Pingdom Competitors
SolarWinds Pingdom Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
SolarWinds Pingdom Downloadables
Frequently Asked Questions
SolarWinds Pingdom is a website uptime monitoring and alert tool, with additional reporting and Real User Monitoring capabilities. Pingdom is part of SolarWinds’s DevOps package, enabling full-stack monitoring as a service.
SolarWinds Pingdom starts at $14.95.
Reviewers rate Usability highest, with a score of 10.
The most common users of SolarWinds Pingdom are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Pingdom is a versatile tool that users rely on to monitor the uptime of their websites and ensure they are up and operational. With Pingdom's notifications via Mobile, Email, and Slack Integration, users can quickly resolve any downtime issues and avoid potential revenue loss. The tool is widely used by multiple departments within organizations for front-line monitoring of core public-facing services, allowing them to be proactive and react as soon as they receive a notification of downtime, preventing further issues. Additionally, Pingdom is used for uptime monitoring and verification of responses from specific endpoints, which assists in diagnosing issues. Its ability to support different monitoring types makes it a preferred choice for many users.
Furthermore, Pingdom serves as an uptime monitor for cloud applications, providing direct notifications and general uptime statistics. Users rely on Pingdom to monitor URL/endpoints and website uptime, ensuring optimal performance. It also helps in managing preventive failures and troubleshooting during scheduled maintenances. Additionally, Pingdom allows for the addition of notification-only users, facilitating collaboration with other teams. As a service provider, Pingdom is a primary tool for monitoring uptime for clients. Users appreciate its simplicity and ease of setup and maintenance. Integration with OpsGenie allows for quick resolution of alerts and efficient management of downtime. Overall, Pingdom is a helpful tool for monitoring and testing websites, analyzing page speed, overall performance, compliance with SLAs, and providing reliable customer service.
Users have made several recommendations based on their experiences with Pingdom. The most common recommendations are as follows:
- Users recommend allowing ICMP traffic and configuring the alerting system properly to avoid excessive alerts in Pingdom.
- They also suggest using Google Chrome Developer Tools to gain a better understanding of visitor experience with different network speeds.
- Additionally, users highly recommend considering the free plan offered by Pingdom for basic uptime checking.
Overall, these recommendations highlight the technical reliability of Pingdom as a monitoring platform and provide suggestions on optimizing website performance and monitoring experience.
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Score 2 out of 10
Vetted Review
Verified User
In my experience SolarWinds Pingdom SAAS is used to monitor externally reachable URL for availability and performance with Real User Monitoring (RUM) transactional monitoring. It has been in use for more than 2 years.
- Very Inexpensive
- Easy to use
- SSO built in
- MFA Built In
- ZERO Product Updates since October 2021
- Last SOC 2 certification April 2022 had several key findings identifying management and operational failures
- Support is HORRENDOUS. No responses for weeks at a time.
- No reported changes or outages in the last year
November 29, 2022
Happy user for monitoring and alarms
SolarWinds Pingdom was our core uptime monitoring and SLA management tool, as well as providing the alarms whenever there was a service downtime. At the time we implemented Pingdom we ran a SaaS product with multiple services and having a tool like Pingdom was critical to our service levels, especially the alarms. As the organisation matured we attracted using Pingdom for our uptime monitoring (a closely watched performance KPI) as well as for SLA management with our clients, Pingdom providing the metrics for contract management. We have since moved away from SaaS to a different business model, supported on a different platform, so we discontinued Pingdom usage, however, should the need for such a tool ever arise again I would seriously consider going back.
- Downtime Alarms through multiple channels to multiple team members
- Uptime monitoring, with easy to understand metrics (for C-Level analysis)
- SLA reports
- I was not a direct user of the tool, but as a decision maker I didn't receive any negative feedback from the team.
November 29, 2022
Pingdom an easy to implement, mandatory no brainer for your org.
Our public facing connections including B2B and web portals are all monitored with latency monitors and realtime user simulations on our most critical customer facing webapps. Knowing our edge performance and uptime is invaluable for giving us ease of mind and allowing us to focus on improvements while getting instant feedback.
- Ping latency from around the globe or region specific
- Real time user simulations allowing deep analysis of performance and experience
- Integrates wonderfully with the rest of the Solarwinds Platform to provide incredibly detailed transaction logs from end to end.
- Integration of pingdom into Solarwinds platform is prone to disruptive changes where existing api templates are replaced without retaining function.
- Integration of payment is still prone to issues given pingdom prefers credit card payment vs standard invoice approach used by enterprise orgs. 3rd year of repeated issues due to this during renewal.
November 22, 2022
Experience with Pingdom
Pingdom is our main external monitoring tool, for our applications and systems healthness. It provide the availability KPI's for our customers and help us to improve response time. Also used for troubleshooting on failures and schedule maintences and donwtimes. Pingdom allows to add notification only users, and it is great for sharing acknowledge with other teams in our company.
- Multi global monitoring edges
- Page speed and performance reports
- Tags to customize uptime dashboard
- Transactions monitoring
- Real user monitoring
- Public status page
- Edit check
- Transaction monitoring
- Performance report
November 22, 2022
Pingdom gave us a great insight into our website outages
We were suffering from website outages, so deployed Pingdom to alert us as to the frequency and times this was happening.
It was a bit of an eye-opener, as it turns out our website was going down a lot more often than we were aware. By comparing the Pingdom alerts to our firewall and webserver logs, we were able to track down the cause of our issue.
It was a bit of an eye-opener, as it turns out our website was going down a lot more often than we were aware. By comparing the Pingdom alerts to our firewall and webserver logs, we were able to track down the cause of our issue.
- Instant alerts
- Weekly reports
- Alerts when device is back online
- Testing of individual webpages
- Handling other types of webpage e.g. a *.esp page
- Ability to add users directly, rather than via my.solarwinds.cloud
- Sending of additional details when a device is down e.g. a screenshot of the webpage error
November 21, 2022
10+ Year User of Pingdom - Why I Love It!
We use Solarwinds for all our forward-facing servers to not only keep track of uptime and service times, but also alert us to problems and potential problems (upward trends that could signify a future issue).
- Easy to use
- Cost effective
- Never fails us (or hasn't yet)
- Nothing at this time
November 14, 2022
Pingdom does what it says on the tin..!
We use Pingdom to monitor uptime for a key client. We need to know when the site goes down such that we can ensure effort is made to fix issues and bring the website back online. Pingdom helps by giving us real time feedback on uptime and by sending alerts to various contacts.
- The alerts are very responsive offering quite detailed timing information
- The UI for reports is very clear and set up of reports is very intuitive
- Customer service was good when there were problems - e.g. lapsing billing causing reporting to go down
- There could be more information about how to get the most out of the pingdom product(s) - we have a very defined use case but ultimately not entirely sure what else we can do with our subscription
- Not sure whether you can use Pingdom for multiple clients.
- The account management system is quite confusing - trying to access account information about the Pingdom product specifically was difficult as it redirected to a general solarwinds account platform
November 14, 2022
SolarWinds Pingdom, Keeping you on track
We use Pingdom to alert the team when there is an issue. The issue could be, but not limited to, a service not running on a server, Network issue, Server needing to be restarted, Printer status, and back up network configurations.
- Customized alerts
- Server monitoring
- Hardware Health
- Alerting on Network issue
- Online support Forum
- More modern interface
November 14, 2022
Pingdom - Great Value and does just what you need
We bought Pingdom initially just to do quick and easy monitoring of our Customer facing web hosting to make sure all sites were up and responding, and would have been happy with just that functionality for the price paid. Afterwards we set up synthetic checks to log into these environments and validate basic functionality. Next, with some relatively minor code changes to our hosting, we started gathering Real User Experience data showing actual stats of page load times, user location and experiences. The only drawback we've found is that it's only capturing the initial page load - if you then do searches within that page you'll need some other way of capturing those stats.<br><br>That aside, we are very satisfied Customers and I'd be more than happy to recommend this
- Ease of use
- Value for money
- Reporting
- Inability to capture Real User Monitoring stats for searches within a page
June 13, 2022
Pingdom as monitoring tool
I have integrated Pingdom with OpsGenie so that when the service which we are monitoring is down then it will create an alert which will create an alert in OpsGenie through SMS, email and call and user who receive notification of this alert will fix it when the application goes up an alert in both OpsGenie and Pingdom will automatically close.
- Monitoring of application availability.
- Monitoring of application disk space, CPU usage.
- Integration with other tools like OpsGenie.
- It is sometimes slow to generate alerts when events happen.
- It monitors on limited metrics.
- It is costly for small enterprises.
April 18, 2022
Excellent monitoring and health-check service
We mainly use SolarWinds Pingdom in order to keep an eye on the availability of some of our services/servers. We're using the product's "Uptime" service to monitor the health / availability / uptime / response time / outages and by doing so - to be alerted in real time on problematic events via alerts (email, Slack, etc.).
- Monitor the availability of servers / services
- Monitor the uptime of servers / services
- Monitor the response time of servers / services
- I have nothing in mind to say about areas that needs to be improved in this service
January 29, 2022
Excellent Monitoring Solution
We SolarWinds Pingdom to monitor our products from the customer's view via the internet with different aspects and use cases. We are a DevOps team comprising of operations and development specialists supporting the product. As such, we require external monitoring so we can react quicker in case of incidents and problems. With the uptime and transaction checks, we get prompt alerts for any failures that might occur before our customers do. As a result, the software helps us implement remedial action preventing further complications.
- Uninterrupted monitoring
- Faster and smarter alerts
- Downtime reports
- Easier coding for transcript checks
- Bulk modification of checks
- Mobile app
January 20, 2022
SolarWinds Pingdom - Does What It Says!
We use SolarWinds Pingdom to monitor our websites and some other basic services like SMTP. We use it to provide uptime reports on a monthly basis as well. The alerting is used to alert staff when outages occur. The alert goes out using the SolarWinds Pingdom app as well as SMS.
- Alerting
- Monitoring
- Uptime reporting
- Updating alerting settings
January 19, 2022
Happy with Pingdom + PagerDuty for uptime monitoring
We needed a service that would monitor our sites' uptime and alert us if any of our web services go down. We have a main web application that supports thousands of customers, and about 30 smaller applications that support single high-value customers. This means we need at least 30 checks (really more like 40 because there are a number of different endpoints to check within our main application) so we wanted something that could be configured programmatically so that we don't have to maintain all of these checks by hand.
- Alerting, particularly the integration with PagerDuty.
- Reporting: the ability to go back and view the history of each status check (including details about every failure) as well as graphs and reports over a longer time period.
- Weekly uptime report emails are very convenient.
- Programmatic configuration is possible with a third-party Terraform plugin.
- The PagerDuty integration could be a lot better. When you use the PagerDuty integration, it doesn't send any information about which check failed! It just sends a message like "Timeout (> 30s)" -- this isn't very helpful when we have hundreds of checks. We've worked around this by using both the PagerDuty and Slack integrations and having them both post to the same Slack channel. But this means that when an engineer is paged from PagerDuty, they have to go to Slack (or Pingdom) to find the details about the page; it's not available on the page itself.
January 19, 2022
Pingdom is part of an essential toolset I use to make sure our applications are up and running
We use Pingdom to monitor 30+ different web endpoints in terms of uptime - both internal and 3rd party applications. We have a team of admins that monitor different services and are notified within a minute via the Pingdom app, text, and email when anything goes down. Pingdom also gives us insight into what caused the error. This is an invaluable tool!
- Timeout alerts.
- Errors that result in non-200 HTTP responses.
- Alerting us via different methods (SMS, notifications, email).
- Allowing us to test uptime of internal applications.
- Allow us to setup alerts that are more complex (not just an HTTP post/get request ... but something that is able to test an application that requires authentication).
- Everything else is pretty straightforward and robust.
January 19, 2022
Great tool for remote monitoring
The product [SolarWinds Pingdom] is used to monitor different aspects of our product from different views, being as latency, or some special characteristics that we need to have available and measurable. [SolarWinds] Pingdom makes this easy and customizable, you can create custom monitoring scenarios and measure more than just the response time of the server.
- Easy setup
- Dashboards
- Customizability
- User interface
- Filters
- Comparison between locations
January 19, 2022
A great solution for simple uptime monitoring with flat pricing
We needed simple uptime monitoring for a few customer-facing services that integrates with Atlassian Statuspage and didn't want to invest a lot of time and money to get that. Compared NewRelic, Datadog and Pingdom, the two first are too complex for what we need and the pricing was not a good fit. SolarWinds Pingdom was good enough for our needs; we did a test run in a week and then paid for the subscription. We have been using simple uptime checks and also tested transaction monitoring for a sign-in flow. It works great, simple setup, and uses Selenium for the actual testing. The only thing to improve is to have some sort of ENV variable instead of just putting a password in plain text.
- Great uptime monitoring from different locations with flat pricing
- Great integration with Atlassian Statuspage
- Weekly reports of uptime
- Easy to set up transaction monitoring
- Transaction monitoring could benefit from some sort of protected variables for sensitive information
- Administration/user management may take some time to get used to
January 18, 2022
SolarWinds Pingdom - Just Do it!
We use SolarWinds for a few use cases. Most importantly we use SolarWinds Pingdom to manage our server network down/up status. We've always received stellar customer services and the product has worked for us without error. When we have a server that is down, our team is notified via text and email based upon our notification configuration.
- Customer Service
- User Experience
- User Interface
- Notifications
- Product team focus on down status misreports
January 18, 2022
Pingdom - it does what it does and it does it well.
Pingdom allows me to easily monitor internet connectivity and cloud-hosted servers anywhere on the internet so I find out about outages before clients and end-users.
- Easy to setup use
- Monthly reports
- None. Pingdom does what it does and does it well.
January 18, 2022
Pingdom is an essential
We use Pingdom to monitor the uptime of several different pages on our website, as well as other web pages that support our website. Pingdom has also helped us monitor page load times and has helped us address downtime issues instantly. We use Pingdom within our team, so if a page is down or failing to load, there is typically someone ready to address the issue within minutes.
- Allows alerts to be sent via SMS
- Allows alerts to be sent to large groups of users
- Reports downtime instantly
- Pingdom counts paused checks as part of your available uptime checks. If you have 10 checks available in the Starter plan with 9 active and 1 paused, you will either need to upgrade to create more or delete the paused check.
- (This would be a nice enhancement) When you run out of Pingdom email/SMS alerts for the month, you need to log in to see if any uptime checks are down or have been down in the last day. When you are out of alerts, it would be nice if Pingdom sent an email report at the end of each day to the Owner user of any downtime reported for that day.
December 23, 2020
Always Know What's Up, Down, Fast, or Slow with Pingdom--24/7/365
SolarWinds Pingdom is our go-to up/down and response time monitoring solution for all of our external sites, apps, and services. It gives us real-time trusted intelligence as to the status, speed, and overall service level of each monitored endpoint.
- Uptime monitoring
- Response time measurements
- Page speed analysis
- Complex multi-step transaction checking
- User management
- Bulk editing
- False positives due to down ISPs
December 09, 2020
Very reliable tool, very easy to use
As a services provider, [SolarWinds] Pingdom is our primary tool to monitor uptime for our clients.
- Uptime monitoring, easy to setup, geographic redundancy and checking, easy to integrate
- Transaction monitoring, easy to setup, geographic redundancy and checking, easy to integrate
- Pricing on transaction checks and users is a bit old in style and not flexible enough.
December 09, 2020
Very Helpful Tool for Monitoring and Improving Website Performance
Pingdom is a helpful tool that allows us to monitor websites we develop and run a variety of tests, identify trends, to ensure optimal performance. We especially love the page speed analysis tool which is helpful to benchmark our clients' websites' with performance grades and identity ways to improve page speed and overall performance.
- Page speed monitoring and performance grading
- Identifying performance issues and bottlenecks
- Providing insights into how to improve website performance
- Website uptime monitoring and alerts
- The feature set is not as rich as it could be
- While a great tool, its a bit pricey for what you get
- Reports should be more customizable
To maintain the health of websites, it is essential to continuously monitor them. If you work with clients and they have a transactional site, like BigCommerce or Shopify, you want to know when it does down immediately. The tool also provides feedback to check the website speed, and dig deep with results that are actionable.
- Website Uptime
- Website Speed
- Details
- More colors in their interface :)
- Maybe a white-label option for consultants
I primarily use Pingdom to monitor web applications and related infrastructure, and alert team members when actionable outages occur.
- Basic website monitoring
- Basic network monitoring
- More advanced website monitoring, including passing POST data.
- The user interface could be more intuitive
- The troubleshooting help tied to each outage incident could be more helpful.
- The customer support for lower-level accounts cold beer more responsive.